Laptop

I have always been loyal to HP laptops and desktops for personal and work purposes. Despite my admiration for the brand, I have consistently encountered an issue with their laptops – random disconnections from WiFi and sometimes Bluetooth. This problem has persisted across multiple devices and occurs without any discernible pattern.

In the past, I used an HP ProBook for several years and experienced this issue with both WiFi and Bluetooth. Currently, I am using an HP Pavilion Gaming laptop which also suffers from random WiFi disconnections, although Bluetooth remains unaffected. Fortunately, I have found a solution to this problem that does not require restarting my computer.

A problem affecting many

I am not the only one experiencing this issue with HP laptops. Many others have reported similar problems on HP forums, and the root cause may be the Realtek network adapters used by HP.

This issue is not limited to HP devices – some Dell models with Realtek adapters have also been reported to have the same problem. This suggests that the issue lies with the adapters rather than the specific brand of laptop.

The most common solution to this problem is restarting the computer, which can be inconvenient. Even with faster PCs that can restart quickly, it is still frustrating to save your work, close all open applications, and reopen them after the restart.

Several proposed solutions to this issue are available online, but none has proven to be a permanent fix. However, an easier method allows you to resolve the problem every time it occurs without having to restart your computer.

I suggest doing the following:

Check the adapter power settings
1. Press “Windows + X” and select “Device Manager”;
2. Expand “Network adapters”;
3. Right-click on the adapter and select “Properties”;
(It may have more than one adapter, if you don’t identify the correct one, send a screenshot “Windows + Shift + S”)
4. Go to the “Power Management” tab
5. Uncheck the option “Allow the computer to turn off this device to save power”;
6. Click Ok.
See if the issue is resolved

If it persists, reset the network settings:


1. Press “Windows + I” and select “Network & Internet > Advanced network settings”;
2. Select “Network Reset”;
3. Select “Reset Now”, and at the confirmation screen, select “Yes”;
Note: The PC will need to be restarted.

4. Now open Start and type cmd;
5. Right-click on “Command Prompt” in the result list and select “Run as administrator”;
6. At the Command Prompt, type the following commands one at a time and press Enter:

netsh int ip reset
netsh winsock reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns

7. Restart your PC and see if the issue is resolved.

If it persists, reinstall the network driver

Before starting the procedure, go to the support area of your computer manufacturer’s website and download the latest network driver.
(If you cannot find it, let me know the exact model of your HP laptop)

Uninstall the current driver:
1. Press “Windows + X” and select “Device Manager”;
2. Expand “Network adapters”;
3. Right-click on the adapter and select “Uninstall device”;
4. On the confirmation screen, check “Attempt to remove the driver for this device” and click “Ok”;
5. Restart the PC.

Install the driver you downloaded from the manufacturer.

The ‘I give up’ solution

For those of us who have come to accept that random disconnections on some HP laptops are an inevitable part of our experience, there is a solution that allows us to deal with the problem without having to reboot our computers. This approach provides a more convenient way to manage the issue and minimize disruption to our work.

  • Press “Windows + X” and select “Device Manager”; (or just type in Device Manager in the search bar and click on it)
  • Expand “Network adapters”;
  • Right-click on the adapter and select “Disable device”. (Do note that you want the one that has WiFi in its name, in my case, it’s the Realtek RTL8852AE WiFi 6 802.11ax PCIe Adapter);
  • Give it a few seconds then;
  • Right-click on the adapter and select “Enable device”;

After following this solution, your laptop should reconnect to WiFi and Bluetooth. However, it is essential to note that this approach may not work for everyone – some users have reported that they still need to reboot their computers.

This solution has worked for me, and I hope it will also work for you. If you have experienced this issue with your laptop, please share your experiences and any solutions you have found in the comments section below.

By Shamiso Miracle

Shamiso Miracle completed her degree in journalism and media studies at the University of Zimbabwe before honing her skills at Savanna News. She then went on to work at iHarare News, becoming a voice for everyday SA citizens who wanted to share their stories. When she's not writing news that entertains and inspires ,Shamiso is an avid reader and a wellness bunny.

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